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Max KSA
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
See all 6 articles
Gift Card
10
Gift Card Terms & Conditions
How long is my Gift Card valid?
How I can check my card balance?
How will the amount be refunded for the returned items which I paid for with my Gift Card?
Can I return a Gift Card?
See all 10 articles
Tracking and Delivery
8
When will I receive my order?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
Do you deliver to countries outside Saudi Arabia?
See all 8 articles
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
See all 18 articles
Returns Policy
30
What is your policy on returns?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was SAR 200 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?
See all 30 articles
Returns Process
11
How do I return an order?
Can I return my online purchases to a store?
Can I book a return online?
When will you pick up the products I want to return?
Will you still accept a return if I've discarded the packaging?
See all 11 articles
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
See all 6 articles
Orders
8
I was disconnected from the internet while my order was being processed. How do I complete my order?
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
See all 8 articles
Shipping
4
When will I receive my order?
What if I am not at home when my order arrives?
Does delivery take longer to some areas?
Will I be charged for delivery?
Payments
16
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
See all 16 articles
In-Store
16
Can I combine my Max Gift Voucher with other offers or specials?
Can I buy a Max Gift Voucher as a gift for someone else?
How do I redeem my Max Gift Voucher?
In what denominations are Max Gift Vouchers available?
If I don’t use the full value of the Max Voucher in one visit, do I get credit for the remainder?
See all 16 articles
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
See all 28 articles
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
See all 9 articles
Other Information
14
Riyadh Bank offer Terms & Conditions
Max and SAMBA
What happens to orders placed before March 13th?
Can I place multi-basket orders after March 13th?
Do I need a separate sign-in username and password for each brand site?
See all 14 articles
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Max Gift Voucher?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Most popular questions