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Max KSA
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
See all 6 articles
Gift Card
10
Gift Card Terms & Conditions
How long is my Gift Card valid?
How I can check my card balance?
How will the amount be refunded for the returned items which I paid for with my Gift Card?
Can I return a Gift Card?
See all 10 articles
Tracking and Delivery
8
When will I receive my order?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
Do you deliver to countries outside Saudi Arabia?
See all 8 articles
Click & Collect
17
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
See all 17 articles
Returns Policy
28
What is your policy on returns?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was SAR 200 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?
See all 28 articles
Returns Process
11
How do I return an order?
Can I return my online purchases to a store?
Can I book a return online?
When will you pick up the products I want to return?
Will you still accept a return if I've discarded the packaging?
See all 11 articles
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
See all 6 articles
Orders
8
I was disconnected from the internet while my order was being processed. How do I complete my order?
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
See all 8 articles
Shipping
4
When will I receive my order?
What if I am not at home when my order arrives?
Does delivery take longer to some areas?
Will I be charged for delivery?
Payments
14
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
What is SADAD?
How do I pay with SADAD?
See all 14 articles
In-Store
16
Can I combine my Max Gift Voucher with other offers or specials?
Can I buy a Max Gift Voucher as a gift for someone else?
How do I redeem my Max Gift Voucher?
In what denominations are Max Gift Vouchers available?
If I don’t use the full value of the Max Voucher in one visit, do I get credit for the remainder?
See all 16 articles
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
See all 28 articles
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
See all 9 articles
Other Information
12
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
Are the prices on your website different from the prices in-store?
What are security tags and why do I have to remove them?
See all 12 articles
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Max Gift Voucher?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?